Lusso Auto Group Privacy Policy



Lusso Auto Collection is a business trading name for company Lusso Auto Group Pty Ltd.

(We refer to these companies as “we,” “us,” or “our” in this Privacy Policy)

Lusso Auto Collection is dedicated to protecting its customers privacy and their personal information. This privacy statement explains the processes around what data we collect about you, how it is obtained, what it will be used for and who will access it.

Lusso Auto Collection as a data controller is committed to ensuring that all personal information is processed in line with The Privacy Act 1988 (Privacy Act) and The Payment Card Industry Data Security Standards (PCI DSS), The Australian Privacy Principles, The Privacy (Credit Reporting) Code 2014, and any other relevant law.

This privacy statement applies to the information held about you that can be used to identify you as an individual, known as personal information. Personal information includes, but is not limited to, your name, IP address, home addresses, telephone number, email address, payment card or other billing information, driver licence details. By providing personal information to Us, you acknowledge that you understand and agree to the terms of this privacy statement and the subsequent processing of your personal information in accordance with this statement.


Collecting your Personal Information

When booking a vehicle rental or registering for an account with Lusso Auto Collection, we will require your personal information such as, your name, home address, telephone number, email address and payment card details. This allows Lusso Auto Collection to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of any quotes obtained or confirmation of bookings made. This information is shared with our site locations and associated teams who will process your booking, source your requested vehicle, and process your payment. If your personal information is going to be shared with any Third Party for any other reason than to fulfil the contract of the vehicle rental which is our legal basis for processing your data, we will ask you for your explicit consent.

To enable the booking to take place Lusso Auto Collection will ask the for customer for identification and make a photocopy, this can include a passport, driver’s license, utility bill or a credit/debit card statement (long card number will be covered so the details are not copied). This information will only be kept for the purpose of that individual rental and securely disposed of when no longer needed for that rental agreement.

Without the above information being provided Lusso Auto Collection will not be able to authorise the vehicle rental or lease to take place.


Use of Cookies

What do we use cookies for?

Cookies enable us to customise our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as “session” cookies and “persistent” cookies.

There are other types of cookies that track your browser/device across websites you visit but we do not use these. To learn more about cookies and how to manage them please visit


Infotainment System

Our vehicles may be equipped with an infotainment system that if the customer chooses to use will store certain information. If the customer connects their mobile device via Bluetooth or cable then the infotainment system can store the Bluetooth device name, contacts list, text messages, emails, call logs and any routes or destinations i.e. home address.

Lusso Auto Collection does not request, require, or process any information added to the infotainment by the customer.


How Your Information is Collected and Stored

All customers personal data is collected directly from the customer in connection with the rental of a vehicle or a service provided by Lusso Auto Collection. The information is collected via but not limited to the following:

• Lusso Auto Collection website –;
• A phone call made to our office;
• In person at our office;
• Infotainment systems (Lusso Auto Collection does not request, require, or process any information added to the infotainment by the customer)
• Email – please note that payments cannot be made via email.

Our Web Site may contain links to third party web sites. We do not monitor or control the information collected when you choose to “click through” links to access these websites.

Your personal information will be stored in line with Lusso Auto Collection’s retention and disposal policy. We will only keep your information for as long as we have a legal obligation to do so or to fulfil the rental contract. The token allocated to your payment card will be stored for up to 12 months after the rental contract which is used to cover any fuel charges/fines/penalties/damages during the rental (as per the rental contract). If you wish to view the full retention schedule, please email


Your information – Your choice

Customers can exercise their rights under the General Data Protection Regulation in order to (exemptions to certain information apply):
• Confirm if, how and why their data is being processed;
• Request copies of the information held about them by Lusso Auto Collection;
• Rectify any inaccurate or incomplete data;
• Delete or remove any personal data where there is no compelling reason for its continued processing;
• Restrict the processing of their personal data;

We have strict procedures for the storage and disclosure of personal information to prevent any unauthorised access. Therefore, we will ask for proof of identity before we disclose any information to you. Please address requests to:

Data Governance Manager,
Lusso Auto Collection,
380 Swan Street, Richmond VIC 3121


How we use your information – Sharing

Sharing information with service providers

Lusso Auto Collection will only share your information where you have consented to the sharing or for the purpose of the transaction or process to take place that the information was provided for, i.e. to carry out the rental of a vehicle.

Lusso Auto Collection may use other companies as our service providers to act on our behalf and assist us in the conducting of our business or performing services for us under our instruction i.e. hosting a website or database. Any Third Party that has access to personal information will maintain appropriate security standards in line with that of Lusso Auto Collection to protect your personal data and use the personal data we provide to them only for the purposes we specify and that you have consented to.

We use a Third-Party mailing company to email customers with special offers, events and news relating to Lusso Auto Collection. We will only provide them with your email address which will never be passed on to any other company, and you will only receive information relating to Lusso Auto Collection’s products or services. To receive this communication, you will need to opt in when registering for your Lusso Auto Collection account. You can manage this preference by logging in and clicking on the ‘My Account’ link at the top of the page and either clicking in the ‘I would like to receive occasional offers and information from Lusso Auto Collection’ or leaving in blank. You can also unsubscribe by clicking on the ‘unsubscribe’ link at the bottom of any email.

For Lusso Auto Collection to verify your identity, and to fulfil Lusso Auto Collection’s insurance criteria, an identity verification search will be undertaken by third party systems.


Sharing Information for protective or legal uses

We may share your personal information for legal reasons as we believe necessary or appropriate, including:

• When legally required to or in response to a legal process;
• For the detection or prevention of a serious crime;
• Under applicable law, including laws outside your country of residence;
• To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
• To respond to requests from public and government authorities including public and government authorities outside your country of residence;
• To recover our vehicles, equipment or any monies due;
• To enforce the terms of the rental agreement contract;
• To protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others; and
• To allow us to pursue available remedies or limit the damages that we may sustain.
• Certain vehicles are equipped with a vehicle tracking system, this will only be used by Lusso Auto Collection to retrieve a vehicle if we believe the customer has broken the rental agreement

  • Certain vehicles are also equipped with ECU tracking which enables driver profiles to be created for review by Lusso Auto Collection, for future reference in deciding whether a driver is fit for that application of the vehicle
  • to any organisation providing verification of your identity, including online verification of identity; or in other circumstances where you have first consented to the disclosure.


The document details you provided as evidence of your identity will be checked with the relevant government agency, document issuer or official record holder via a third-party provider. You can find more information about the Document Verification Service at

If you do not provide your driver’s licence or passport number or your document is not verified by the Document Verification Service, we may not be satisfied as to your identity and you may not be able to rent or lease a vehicle with us.


Queries and complaints

If you have any query or complaint about the way we collect, use, hold or disclose personal information, please contact us. We will use our best efforts to respond to your query or request as quickly as possible.

For the avoidance of doubt, this policy does not apply to our employee records.

If you would like more information about this policy or the information we hold, please contact:

The Privacy Officer
Lusso Auto Group Pty Ltd
380 Swan Street, Richmond VIC 3121
Phone: (03) 9421 2929

This policy can be downloaded free of charge from

If you require more information about privacy laws generally, please contact:

The Privacy Commissioner:
Office of the Federal Privacy Commissioner GPO Box 5218, Sydney NSW 2001 Phone: 1300 363 992 Website:


In summary

This privacy statement will be maintained and updated to reflect any changes in Lusso Auto Collection’s processes or any changes to legislation or law that might impact how we manage your personal information. We encourage all users to regularly review this statement to ensure they are always fully aware of how Lusso Auto Collection manages and protects their personal information.